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entradas USB não funcionam - código 19 - W7


RTM13

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Tenho um netbook asus eeepc 1025c, com Windows 7 starter.

Ele vem com uma usb3.0 charge e outras portas usb. tb tem leitor de cartão sd.

o usb charge não funciona e já vi outros reclamarem que não tem solução. nem a asus tem a solução.

chá baixei as atualizações de usb e de usb charge do site da asus, mas não adiantou nada.

fui colocar um cartão de memória sd e o computador simplesmente não o reconheceu.

quando entrei no gerencidor de dispositivosos vi que as esclamações amarelas nos locais do USB:

Intel® N10(ICH7 Family) USB Universal Host Controller - 27C8

Intel® N10(ICH7 Family) USB Universal Host Controller - 27C9

Intel® N10(ICH7 Family) USB Universal Host Controller - 27CA

Intel® N10(ICH7 Family) USB Universal Host Controller - 27CB

Intel® N10(ICH7 Family) USB2 Enhanced Host Controller - 27CC

ele vem com antivírus trend micro. não achou nenhum antivírus.

já desistalei e instalei de novo os usb. o driver, segundo o windows o driver está atualizado. Também um programa que vê todos os drivers (e se eles estão faltando, ou se estão desatualizados), nada acusou contra os drivers instalados.

usb e sd não funcionam mais.

vi sugestão de postar log do hijck this, vou copiar o log, abaixo.

agradeço se alguém puder ajudar. obrigado.

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 19:12:23, on 14/04/2013

Platform: Windows 7 SP1 (WinNT 6.00.3505)

MSIE: Internet Explorer v9.00 (9.00.8112.16476)

Boot mode: Normal

Running processes:

C:\windows\system32\taskhost.exe

C:\windows\system32\Dwm.exe

C:\windows\Explorer.EXE

C:\Program Files\Asus\Eee Docking\Eee Docking.exe

C:\ExpressGateUtil\VAWinAgent.exe

C:\Windows\System32\igfxtray.exe

C:\Windows\System32\hkcmd.exe

C:\Windows\System32\igfxpers.exe

C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe

C:\Program Files\Elantech\ETDCtrl.exe

C:\windows\system32\igfxsrvc.exe

C:\Program Files\Asus\USBChargeSetting\iSeriesCharge.exe

C:\Program Files\Trend Micro\UniClient\UiFrmWrk\uiSeAgnt.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE

C:\Users\RTM\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://asus.msn.com

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://asus.msn.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: Trend Micro NSC BHO - {1CA1377B-DC1D-4A52-9585-6E06050FAC53} - C:\Program Files\Trend Micro\AMSP\Module\20004\1.5.1505\6.6.1088\TmIEPlg.dll

O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll

O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: TmBpIeBHO - {BBACBAFD-FA5E-4079-8B33-00EB9F13D4AC} - C:\Program Files\Trend Micro\AMSP\Module\20002\6.6.1010\6.6.1010\TmBpIe32.dll

O2 - BHO: G-Buster Browser Defense CEF - {C41A1C0E-EA6C-11D4-B1B8-444553540003} - C:\Program Files\GbPlugin\gbiehcef.dll

O2 - BHO: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files\Microsoft\BingBar\BingExt.dll" (file missing)

O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll

O3 - Toolbar: Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files\Microsoft\BingBar\BingExt.dll" (file missing)

O4 - HKLM\..\Run: [GfxServiceInstall] C:\windows\system32\GfxCUIServiceInstall.vbs

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [HotkeyMon] AsusSender.exe C:\Program Files\ASUS\HotkeyService\HotKeyMon.exe

O4 - HKLM\..\Run: [HotkeyService] AsusSender.exe C:\Program Files\ASUS\HotkeyService\HotkeyService.exe

O4 - HKLM\..\Run: [superHybridEngine] AsusSender.exe C:\Program Files\ASUS\SHE\SuperHybridEngine.exe

O4 - HKLM\..\Run: [LiveUpdate] AsusSender.exe C:\Program Files\Asus\LiveUpdate\LiveUpdate.exe auto

O4 - HKLM\..\Run: [CapsHook] AsusSender.exe C:\Program Files\ASUS\CapsHook\CapsHook.exe

O4 - HKLM\..\Run: [Eee Docking] C:\Program Files\ASUS\Eee Docking\Eee Docking.exe autorun

O4 - HKLM\..\Run: [ASUSWebStorage] C:\Program Files\ASUS\ASUS WebStorage\3.0.108.222\AsusWSPanel.exe /S

O4 - HKLM\..\Run: [VAWinAgent] C:\ExpressGateUtil\VAWinAgent.exe

O4 - HKLM\..\Run: [Trend Micro Titanium] C:\Program Files\Trend Micro\Titanium\UIFramework\uiWinMgr.exe -set Silent "1" SplashURL ""

O4 - HKLM\..\Run: [igfxTray] C:\windows\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\windows\system32\hkcmd.exe

O4 - HKLM\..\Run: [Persistence] C:\windows\system32\igfxpers.exe

O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe -s

O4 - HKLM\..\Run: [ETDCtrl] %ProgramFiles%\Elantech\ETDCtrl.exe

O4 - HKLM\..\Run: [ASUSPRP] C:\Program Files\ASUS\APRP\APRP.EXE

O4 - HKLM\..\Run: [iSeriesCharge] C:\Program Files\ASUS\USBChargeSetting\iSeriesCharge.exe

O4 - HKLM\..\Run: [Trend Micro Client Framework] "C:\Program Files\Trend Micro\UniClient\UiFrmWrk\UIWatchDog.exe"

O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"

O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

O4 - Startup: Recorte de tela e Iniciador do OneNote 2007.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE

O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\PROGRA~1\MIF5BA~1\Office12\EXCEL.EXE/3000

O9 - Extra button: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra 'Tools' menuitem: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra button: Enviar para o OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MIF5BA~1\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: &Enviar para o OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MIF5BA~1\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MIF5BA~1\Office12\REFIEBAR.DLL

O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll

O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll

O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics

O15 - Trusted Zone: imagem.caixa.gov.br

O15 - Trusted Zone: internetbanking.caixa.gov.br

O15 - Trusted Zone: www.caixa.gov.br

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O18 - Protocol: tmbp - {1A77E7DC-C9A0-4110-8A37-2F36BAE71ECF} - C:\Program Files\Trend Micro\AMSP\Module\20002\6.6.1010\6.6.1010\TmBpIe32.dll

O18 - Protocol: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} - C:\Program Files\Trend Micro\AMSP\Module\20004\1.5.1505\6.6.1088\TmIEPlg.dll

O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

O20 - Winlogon Notify: GbPluginCef - C:\Program Files\GbPlugin\gbiehCef.dll

O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe

O23 - Service: Trend Micro Solution Platform (Amsp) - Trend Micro Inc. - C:\Program Files\Trend Micro\AMSP\coreServiceShell.exe

O23 - Service: ASUS InstantOn Service (ASUS InstantOn) - ASUS - C:\Program Files\ASUS\InstantOn for EPC\InsOnSrv.exe

O23 - Service: Asus Launcher Service (AsusService) - Unknown owner - C:\windows\system32\AsusService.exe

O23 - Service: DCDhcpService - Atheros Communication Inc. - C:\Program Files\WiSharing\DCDhcpService.exe

O23 - Service: Gbp Service (GbpSv) - GAS Tecnologia - C:\PROGRA~1\GbPlugin\GbpSv.exe

O23 - Service: Serviço do Google Update (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

O23 - Service: Serviço do Google Update (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe

O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe

O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe

O23 - Service: PACSPTISVR - Unknown owner - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe

O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files\Skype\Updater\Updater.exe

O23 - Service: SonicStage Back-End Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SsBeSvc.exe

O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe

O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe

O23 - Service: VideAceWindowsService - Unknown owner - C:\ExpressGateUtil\VAWinService.exe

--

End of file - 9285 bytes

Leia mais: http://www.babooforum.com.br/forum/index.php?/topic/661319-drivers-usb-pararam-de-funcionar/#ixzz2QXDfQSnW

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